North Austin Chiropractors:
1929 Payton Gin Rd, Austin, TX 78757

South Austin Chiropractors:
5920 W William Cannon Dr Bldg 1 Ste 100, Austin, TX 78749
Se Habla Español

Patient Rights & Health Records Information

Espinoza Chiropractic provides this information to help patients understand how to request health care records, contact the applicable licensing authority, and file a consumer complaint.

This notice is provided in accordance with Texas Health & Safety Code Section 181.105, which requires covered health care entities to prominently post instructions for consumers regarding access to health care records and complaint information.

How To Request Your Health Care Records

Patients may request a copy of their health care records from Espinoza Chiropractic by contacting our office directly.

Step 1: Contact Espinoza Chiropractic

You may request your records by calling our customer service number or contacting the office location where you received care.

  • Customer Service for Both Offices: (512) 488-0786
  • North Austin Office: 1929 Payton Gin Rd, Austin, TX 78757
  • South Austin Office: 5920 W William Cannon Dr Bldg 1 Ste 100, Austin, TX 78749

Step 2: Provide The Needed Information

To help us process your request, please be prepared to provide:

  • Your full name
  • Your date of birth
  • Your phone number or email address
  • The office location where you received care
  • The approximate dates of service
  • The specific records you are requesting
  • Where you would like the records sent

Step 3: Submit Any Required Authorization

If records need to be sent to another person, provider, attorney, insurance company, or third party, Espinoza Chiropractic may require a signed authorization before releasing the records.

Step 4: Allow Time For Processing

Once a complete request is received, our team will review and process the request in accordance with applicable federal and Texas law.

How To Contact The Licensing Or Disciplinary Authority

Chiropractors in Texas are licensed and regulated by the Texas Board of Chiropractic Examiners. Patients may contact the Board with questions or concerns related to chiropractic licensing or professional conduct.

Texas Board of Chiropractic Examiners

Steps To Contact The Board Or File A Chiropractic Complaint

  1. Visit the Texas Board of Chiropractic Examiners website.
  2. Go to the complaint information or complaint portal section.
  3. Complete the online complaint form or follow the Board’s instructions for submitting a written complaint.
  4. Include the provider’s name, clinic name, dates involved, a clear description of the concern, and any supporting documents available.
  5. Submit the complaint directly to the Texas Board of Chiropractic Examiners using the Board’s listed submission options.

How To File A Consumer Complaint

Patients may also file a consumer complaint with the Texas Office of the Attorney General, Consumer Protection Division.

Texas Office of the Attorney General — Consumer Protection Division

Steps To File A Consumer Complaint

  1. Visit the Texas Attorney General Consumer Protection complaint page.
  2. Select the complaint form that best matches your concern.
  3. Provide your contact information and details about the business or provider involved.
  4. Describe the issue clearly, including dates, names, and any relevant documentation.
  5. Submit the complaint through the Texas Attorney General’s online complaint system or follow the instructions provided on the website.

Questions About This Notice

If you have questions about requesting your records from Espinoza Chiropractic, please contact our office at (512) 488-0786.

This page is intended to provide patient instructions and consumer information. It does not replace legal advice or any official guidance from the State of Texas, the Texas Board of Chiropractic Examiners, or the Texas Office of the Attorney General.